Scope and coverage
Support hours, response targets, maintenance windows, exclusions and escalation procedures are set out in the agreement for your chosen service.
Availability commitments
There is no blanket availability guarantee across all KBNC services. Any applicable uptime target or service credit must be expressly included in your signed plan.
Support requests
Contact support@kbnc.in with your service reference, affected systems and a description of the issue. Do not include passwords.