How to request a review
Email billing@kbnc.in from your registered email with your invoice, payment reference, service, amount and reason for the request. Never email card numbers, CVV codes or banking passwords. We will verify the payment and explain the applicable eligibility and calculation.
Potentially eligible refunds
Examples include a verified duplicate payment, an overpayment, an amount charged in error, or a prepaid service that KBNC is unable to supply. Cancellation of unstarted work may qualify after deducting properly disclosed, authorised and non-recoverable commitments. Refund rights required by law apply regardless of a contrary contractual exclusion.
Projects and professional services
Completed and accepted milestones, work performed within the agreed scope and authorised costs are generally payable. A project cancellation is not automatically a full refund. Where quality or scope is disputed, we first review the deliverables, agreed acceptance criteria and available correction process, without restricting mandatory remedies.
Subscriptions, hosting and cloud services
Unused time, renewal charges and service credits are governed by the accepted plan and applicable law. A partial billing period does not automatically create a prorated refund. An uptime credit is available only where an agreed SLA provides it. No unadvertised money-back guarantee is implied.
Third-party charges
Consumed advertising budgets, completed domain registrations, activated software licences and other committed provider charges may not be recoverable. This is subject to provider refunds, billing errors and legal rights. Any recoverable credit due to the customer will be included in the calculation; deductions will be explained.
Approval, method and timing
After receiving the necessary information, we review the request and communicate approval, rejection or the information still needed. Approved refunds are normally initiated within 7–10 business days, unless a different lawful timeline applies. They are sent to the original payment method where possible; bank or payment-provider processing may add time. An alternative verified method is arranged only where needed.
Escalation and records
If you disagree with the outcome, reply with supporting records or contact legal@kbnc.in for review. Billing records and credit notes will be updated where applicable. This policy does not prevent a lawful payment dispute, complaint or other statutory remedy.